late delivery stating they phoned when they clearly never did

I Ordered on the 27th of Feb with scheduled delivery on the 3rd of March before 17:00 Received all the necessary sms' regarding parcel being shipped - at 16:50 I phoned your call center to get ahold of the driver since I have not yet received the parcel. the lady over the phone said she will phone me back - which she did not, I tried phoning the call center afterwords again multiple times with no answer. At 18:43 I received a sms stating that the driver was at the premises but no one was there - yes it is a business and usually operating hours are between 8 - 5 . No missed call nothing from the driver - because we live close by to the business premises and would just drive to go and pick it up. This morning I phoned the call center again - the one lady said the parcel will be delivered today in the next hour - the next lady said the parcel is in Bloemfontein and will not be delivered soon. I requested that the courier company needs to phone me i.t.o. the delivery. Chantelle phoned me 10:30 after phoning the call center 08:015 this morning to ensure that the parcel gets delivered in time. Chantel keeps on stating that this was not her mistake as the driver did try to phone us (no miss calls received as mentioned above) she keeps on saying there is something wrong with the number - I asked her to read the number - which was the correct number and when she tries to phone while speaking to me the number all of a sudden rings. she keeps on stating that this was a new driver and that she was not there yesterday. still this is not my problem when you are not in the office the previous day - takealot said my parcel will be delivered on the 3rd of March before 17:00. Even if there was a breakdown - I know things like this happen, then clients needs to be phoned and arrange the necessary arrangements! which did not happen Just because it is a new driver does not resolve the error of not trying to phone us - getting more information on the profile to call the other phone number and also not for keeping the parcel in Bloemfontein the following day because you could not get ahold of us, the parcel should have been delivered the following day because it is a business premises!

I am so unsatisfied with the attitude Chantel gave me cause I explained that this parcel needs to go overseas and this was urgent - because of the usually quick delivery i knew i could rely on takealot - but definitely not this time. Chantel said that I did not give her time to speak but she keeps on stating the excuses of a new driver and she was not the previous day in the office - which should not all collapse because one employee is not in the office for 1 day.