Late Delivery on Order- still not received
Order ID ***<br> <br> I placed an order for a TV on Sunday Morning, delivery scheduled for Wednesday- 2 December 2015.<br> <br> It is now Thursday 3 December and still no delivery. the delivery tracker still says the below:<br> <br> Date Time Status Recipient<br> 2015-11-29 17:07:16 At the dispatch area <br> 2015-11-30 09:23:14 Order on its way <br> <br> I phoned takealot this morning, was told its with SKYNET, coming sometime before 5.<br> I have to arrange someone at home to receive this package as it is of an expensive nature.<br> <br> Pressed for a more specific response, still none.<br> I phoned again an hour ago, got told i would get a call indicating an exact time and still waiting.<br> at this point I have no TV delivered and no response from Skynet or Takealot, and the person I arranged to receive the Item has wasted an entire day sitting and waiting for the product.<br> <br> I shop with Takealot extremely often and am used to an immaculate level of service (usually delivery quicker than promised), yet with my most expensive purchase I am dealt a poor service quality such as this.<br> <br> I have noticed the SKYNET is horrible with deliveries whereas Mr. Delivery is excellent.<br> <br> I am awaiting quick resolution on this matter.<br> <br> Thank You
We apologise for not delivering your TV to you yesterday as promised and for the concern this has caused as we know it is an expensive item. We appreciate the opportunity to correct this matter with you. As discussed with our manager the incorrect unit number was captured and your order was therefore delivered to unit 80 instead of 8. Arrangements have been made with the security at the delivery address to safeguard your parcel until you are able to collect it. Our manager will be in touch with you again shortly after 5 to confirm that you've received your parcel.
Once again we sincerely apologise for the unnecessary concern this has caused.
Kind Regards,
takealot.com
We apologise for not delivering your TV to you yesterday as promised and for the concern this has caused as we know it is an expensive item. We appreciate the opportunity to correct this matter with you. As discussed with our manager the incorrect unit number was captured and your order was therefore delivered to unit 80 instead of 8. Arrangements have been made with the security at the delivery address to safeguard your parcel until you are able to collect it. Our manager will be in touch with you again shortly after 5 to confirm that you've received your parcel.
Once again we sincerely apologise for the unnecessary concern this has caused.
Kind Regards,
takealot.com