1 reviews | Active since Dec 2009
Late delivery on a 3 month Pre-Order
I pre-ordered a R1700 package from takealot on 16 August 2015 for confirmed delivery 10 November 2015. <br> I was told today after having to make numerous calls, that my package would only be delivered tomorrow. My anger is not only that the expensive package that I ordered 3 months on advance will not be delivered as scheduled, but I was not informed and currently the website still says that I will get the package today 10 November. What is the point of pre-ordering months in advance, if Takealot cannot get the order fulfilled on the date specified. I have subsequently spoken to Luciano, who apologized profusely, and gave me a voucher. When it comes to pre-orders and the price paid in advance late delivery is unacceptable and that I had to spend the day listening to lies regarding delivery is unprofessional. All I can say is good luck for any Christmas orders.<br> Now I have to explain to people I made commitments to that Takealot has broken promises to me.
We completely understand your anger with this situation as we know the reason for pre order is to ensure that you get the game on the release date. Saying sorry won't change the bad experience you've had, but our courier management team is already onto this and they'll do everything they can to get this delivered to you today still.
Our complaints team will liaise with the courier guys and they'll keep you posted on any developments with regards to arranging delivery for today.
Sincerely,
takealot.com
We completely understand your anger with this situation as we know the reason for pre order is to ensure that you get the game on the release date. Saying sorry won't change the bad experience you've had, but our courier management team is already onto this and they'll do everything they can to get this delivered to you today still.
Our complaints team will liaise with the courier guys and they'll keep you posted on any developments with regards to arranging delivery for today.
Sincerely,
takealot.com
