Late Delivery of Order Scheduled for 3 September 2025

Dear Takealot Customer Service

I am writing to lodge a formal complaint regarding the delivery of my order (order no:***), which was scheduled for delivery before 17:00 on 3 September 2025. As of 17:27, the order had still not been delivered.

I contacted two of your consultants telephonically to query the delay. Unfortunately, both were unable to provide me with any explanation as to why the driver had not yet delivered my order. This lack of clarity and accountability is highly disappointing.

There has already been a delay with this order - it was placed on 19 August 2025 but only reached your warehouse on 01 September. That level of inefficiency is unacceptable.

I find it extremely frustrating to pay for a service and not have it fulfilled within the committed timeframe. Timely delivery is a key part of the service I rely on from Takealot, and this experience has caused significant inconvenience.

I expect a clear explanation for the delay, as well as confirmation of when I can expect my order to be delivered. I also request that steps be taken to ensure this does not recur in the future.

I trust you will treat this matter with the urgency it deserves.

Kind regards

Noxolo Mali

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