FZ
Fanie Z
1 reviews | Active since May 2014
23 Nov 2015, 08:39
Late Delivery of a pre-ordered item
I have ordered my Computer game as soon as it was available from takealot. When I pre-order I expect it to be on on the day of launch. It is one of the mandatory requirements when I pre-order otherwise there is no point. <br> <br> It did not get delivered and with Mr. D. being as quick as they are the promise delivery time before 11 the following day was missed and it only arrived in the afternoon. <br> <br> A discount was promised from takealot but that was being handled by their ticket system where I have to create new tickets as soon as the previous is closed. Being elevated and such with no response for more than a week.<br> <br> Dont pre-order games from takealot. That is the lesson.
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takealot.com's replyOfficial
23 Nov 2015, 10:05Hello Mrfanman,
Thank you for taking our complaints team's call earlier today. As discussed we're busy investigating this matter with the relevant departments to find out why you weren't assisted as promised and to get clarity on why your parcel wasn't delivered at the time that was rescheduled with you.
Once again we apologise for dropping the ball with this pre-order and we'll do everything we can to make this right with you as soon as possible. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier today. As discussed we're busy investigating this matter with the relevant departments to find out why you weren't assisted as promised and to get clarity on why your parcel wasn't delivered at the time that was rescheduled with you.
Once again we apologise for dropping the ball with this pre-order and we'll do everything we can to make this right with you as soon as possible. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
takealot.com's reply23 Nov 2015, 10:05
Official
Hello Mrfanman,
Thank you for taking our complaints team's call earlier today. As discussed we're busy investigating this matter with the relevant departments to find out why you weren't assisted as promised and to get clarity on why your parcel wasn't delivered at the time that was rescheduled with you.
Once again we apologise for dropping the ball with this pre-order and we'll do everything we can to make this right with you as soon as possible. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier today. As discussed we're busy investigating this matter with the relevant departments to find out why you weren't assisted as promised and to get clarity on why your parcel wasn't delivered at the time that was rescheduled with you.
Once again we apologise for dropping the ball with this pre-order and we'll do everything we can to make this right with you as soon as possible. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com