Late delivery, no feedback

I ordered an item on April 2nd and paid for delivery that should have taken place by latest 4 April. On 3 April I received a notification that the delivery will take place on said day. No delivery took place as the parcel was sent to the wrong distribution centre. I had to mail and phone Takealot, there was no communication from their side. I'm made to wait now for incompetence on Takealot's side. This matter could've been sorted out by simply sending me the same parcel from their Kempton Park hub and returning the original item to KP that was sent to the wrong distribution centre. Takealot is making their problem my problem.