Late delivery - no communication

<p>I placed an order on 28 Nov 16. The expected delivery date was Monday 5 Dec 16. I have still not received my parcel. The tracking on the wensite has not been updating and I have not been getting any communication from Takealot to advise on when I will receive the delivery. On Monday morning when I called to check on time of delivery I was told before 5pm on that day. By the 5pm when I called again the order was still at the Warehouse!</p> <p> </p> <p>Since then I have been calling every day to find out about delivery and no one seems to know. I have since requested a refund however this can only be processed now once they determine where the parcel is, which seems to be taking forever.</p> <p> </p> <p>I have also tweeted on various occasions to get some feedback and very tweet has been ignored. Is this what you call customer serive? Horrific service from takealot. I require someone to call me <strong>immediately</strong> so that this matter can be resolved. </p>