SC
Simon C

1 reviews | Active since Sept 2012

25 Sept 2015, 15:54

Late Delivery, Misinformation, Customer Service

I was promised delivery for the 25th of September 2015, end of story, you make that promise, you keep that promise. Therefore, late delivery as I was not given the product and misinformation as I was **** to. <br> <br> I contacted the call center 3 times as well as the courier company, who all promised to call me back, but they never did. I WANT MY PACKAGE, OKAY? I pre-ordered on the 1st of September, being promised delivery on the date above as long as I am in a regional area. Port Elizabeth Summerstrand seems pretty regional to me.<br> <br> The courier was here this morning to deliver another package I order on Wednesday, I don't care what excuses your call center is giving me about pre-orders, but I read the terms when I made the order and I still have proof of delivery date, then my delivery gets scheduled for Monday the 28th of September? 3 days later than a date I was promised 24 days ago? Is 24 days not enough time to plan your delivery guys???

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Replies (1)
takealot.com
takealot.com's reply25 Sept 2015, 16:26
Official
Hello scox127,

Shopping with us should be a simple matter of purchasing the product you want and receiving it. We're sorry that this hasn't been the case for you and for the frustration it's caused. We appreciate you taking our team's call and allowing them to assist with this matter. As discussed we've arranged with FedEx for delivery to take place this evening at 9pm.

Sincerely,
takealot.com