Late Delivery & Inadequate Service

After placing an order for a pre-order game in July, the delivery date was 14 November.

After numerous requests to find out when the order was supposed to be delivered, it was then mentioned that the order would be delivered 17 November.

I had had enough with all the lies and slow service that I cancelled the order on the 16th. The order was then delivered on the 17th after I had cancelled it. The courier then said that they couldn’t deliver the package and had called me numerous times to discuss the delivery. I had no missed calls.

I called to return the order on the 17th as by this time I was no longer interested in the order and was fed up with the terrible service. The call center agent then told me the order would be collected on the 20th, after which I would receive my refund.

The 20th has come and gone and the order has not been collected!!!! I am FURIOUS. I WANT MY MONEY BAC****!!!!!!!!!!

This delivery issue happens every year around this time and I have already complained about it. I will NEVER buy from takealot again. It is a shame because I am a loyal customer.

After also having asked for management to contact me regarding this issue, I have had no correspondence.

Disappointed.