Late delivery even though I paid for GUARANTEED EXPRESS

<p>This is the second bad experience I have had with Takealot and I have only used them twice.</p> <p>I placed an order yesterday 09 Jan, I chose the Guaranteed express shipping option (additional R95 ) to ensure I receive my package today 10 Jan as it is a gift. The Takealot website confirmed the item is available in Cape Town and it will be delivered to me on 10 Jan via express delivery. I received multiple emails telling me that my confirmed delivery date is 10 Jan as well as the Takealot website order history showed I would receive the package on 10 Jan Garuanteed.</p> <p>However when at 1pm the status of my order had still not changed, I phoned their call centre, the automated voice mentioned three times that if you are phoning for order status to look at your email for the delivery date as this will NOT change (mine stating it would be delivered 10 Jan). The call centre person then informed me that my order will not be delivered 10 Jan despite having paid for the guaranteed express and that hopefully it would be delivered tomorrow.</p> <p> </p> <p>This is COMPLETELY unacceptable, this item was a gift for my mother for today and now I wont have it in time. I was reassured multiple times via the website and email that my order would be delivered today, I paid additional fees to ensure it. The call centre person was of no help and offered no solutions. The excuse was that after I placed and paid for my order that the item was actually not available in Cape Town and therefore can't qualify for express shipping. This too doesnt sound right, as I can get a courier to deliver packages to me from JHB to CPT in one day. This should not be my PROBLEM, no effort whatsoever was made by takealot to rectify this or to try and get my package to me today still.</p> <p> </p>