Late delivery - call centre pathetic

I ordered 4 items to make up a Xmas gift for my son. All items were shown as \in stock"and the order was scheduled for delivery on 23rd December according to their \""Will I get it in time for Xmas ?\"" qualification.<br> <br> 23rd December - no delivery despite an email and SMS assuring me that delivery would take place. I contact Sheehan and Sarah from the call centre which was an experience in itself - I was cut off no less than six times in the process and never received the return/follow up phone calls as promised - Each time I had to call back.<br> <br> I was informed that 2 of the items should have been delivered on the 23rd and the other 2 on the 24th - later updated that 1 item was still outstanding and the remaining item needed to be released for partial delivery on the 24th. Again a reassurance to call me back and confirm delivery of the 3 out of 4 items by 24th. Still no feedback - car packed - need to leave for holiday - disappointment to follow tomorrow !"""