SN
Siphokazi N
1 reviews | Active since Apr 2015
03 Aug 2015, 15:22
Late delivery and not happy!
I placed an order with TakeALot, paid for the order on the 24th of July. I was promised a delivery no later than the 3rd of Aug. Even though I felt itwas a bit late I could wait. On Friday the 31st I sent an email enquiring about the delivery, Theresa rep**** and confirmed for today. Guess what? It is 3pm no delivery. When I call to check I am told that delivery was moved to the 7th. And they won't be able to refund me. I was never informed. I need my aacademic books please please. I have to submit assignments in a week. I need them here no later than tomorrow!!!
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takealot.com's replyOfficial
03 Aug 2015, 15:30Hello spkznqambi,
We're sorry for the unexpected delay and that you had to get in touch with us to find out why your delivery is running late. The least we should've done was to get in touch to inform you about the delay. It seems like one of the book is still on order from our supplier and this has caused the hold up. We've instructed our complaints team to get an update on this item's status and they'll be in touch with an update and assistance soonest.
Sincerely,
takealot.com
We're sorry for the unexpected delay and that you had to get in touch with us to find out why your delivery is running late. The least we should've done was to get in touch to inform you about the delay. It seems like one of the book is still on order from our supplier and this has caused the hold up. We've instructed our complaints team to get an update on this item's status and they'll be in touch with an update and assistance soonest.
Sincerely,
takealot.com
takealot.com's reply03 Aug 2015, 15:30
Official
Hello spkznqambi,
We're sorry for the unexpected delay and that you had to get in touch with us to find out why your delivery is running late. The least we should've done was to get in touch to inform you about the delay. It seems like one of the book is still on order from our supplier and this has caused the hold up. We've instructed our complaints team to get an update on this item's status and they'll be in touch with an update and assistance soonest.
Sincerely,
takealot.com
We're sorry for the unexpected delay and that you had to get in touch with us to find out why your delivery is running late. The least we should've done was to get in touch to inform you about the delay. It seems like one of the book is still on order from our supplier and this has caused the hold up. We've instructed our complaints team to get an update on this item's status and they'll be in touch with an update and assistance soonest.
Sincerely,
takealot.com