Late Delivery and lies.

Order # ********** 0 was supposed to be delivered on the 21/12. Received mail now saying it will be delivered on the 24/12 due to one item being late from their supplier. I know this is not true as all items ordered were in stock in JHB or CPT Takealot Warehouses. After calling the call center and speaking to an agent and manager they confirmed that nothing was late from the supplier and all items are in the Cape Town Warehouse. Takelot is unwilling to rectify this late delivery or allow me to collect it from their warehouse. I was informed that all items where already in Cape Town, but they will not be able to deliver by tomorrow and won't allow me to collect. I need to wait until they reach the dispatch center tomorrow before they can let me know whether I will be able to collect or not. Delivery date to my work premises on the 24th is unacceptable as my company is closed and I will be away. As a company that says its customer focused and pride themselves on delivery, how can you be unwilling to assist a customer? It does not take 3 days to deliver an item from the Cape Town Warehouse to Ndabeni, which is 20min away. Will be taking this complaint further until a plan is made to deliver my order on time or allow me to collect in on time.