LATE DELIVERY AND INCORRECT INFORMATION

I have been purchasing from Takealot for many years and I have had a good experience until now. This is the second time this has happened: The delivery dates that were given were not kept, the first time I purchased an MP3 player for my dad for his birthday and it stated I would receive it 5 days before he's birthday and it didn't arrive, 2 days later I contacted Takealot and they said they were waiting for the stock to be delivered by the supplier, I did not receive a phone call or email stating that there was a delay. I only received the Mp3 player days after my Dad's birthday, I was not impressed and I emailed them saying I was not happy, all I got was a sorry.

Now I ordered gifts for a friend and my son and yet again, the same story. I received an email on the day the goods should be delivered that their was no stock of the one item, however on the website there was stock.

I expressed again that I am very unhappy with the service, and all I got was a sorry. I even stated that I don't think I will be buying from them again, they didn't even apologize and no measure of good faith.

I want to know does good customer service mean anything to them.