1 reviews | Active since Aug 2015
late delivery and delays
Hi I have never done online shopping before so decided to give it a go as its suppose to be convenient and hassle free. Well my experience with takealot is terrible! I paid for 2 gifts for my son on saterday knowing that I will have it in time for his birthday the next weekend only to hear on monday that 1 item is delayed after telling them I need it for my sons birthday by friday I was told they would let me know today if it will be possible and in the meantime the other item is shipped and I will have it today. Well today I'm told item still not available so I won't have it in time for my sons birthday so I cancel said item and ask for refund so I can go buy another gift only to get a email that I will have the money in 3-5 working days that means I won't have it in time to buy a substitute gift!! Item 2 has not been delivered today also as promised! Thanx [URL Removed] for ruining my sons birthday!!
It's really disappointing to hear about the outcome of this order, especially considering that this is your first experience with us and that these items were intended birthday gifts. This is certainly not the great experience we aim to give all our customers and we apologise for the position this has put you in. The refund process is unfortunately not instant and depends on the processing time of your bank. We'll bring this situation to the attention of our complaints team to see if and how we're able to make this up to you. They're back in tomorrow morning & we'll make sure they get onto this first thing.
In the meantime we've raised the missed delivery issue with our courier management team to address and schedule ASAP.
Sincerely,
takealot.com
It's really disappointing to hear about the outcome of this order, especially considering that this is your first experience with us and that these items were intended birthday gifts. This is certainly not the great experience we aim to give all our customers and we apologise for the position this has put you in. The refund process is unfortunately not instant and depends on the processing time of your bank. We'll bring this situation to the attention of our complaints team to see if and how we're able to make this up to you. They're back in tomorrow morning & we'll make sure they get onto this first thing.
In the meantime we've raised the missed delivery issue with our courier management team to address and schedule ASAP.
Sincerely,
takealot.com