Late delivery and bad feedback

I ordered goods and the expected delivery date was 30 Nov. On 29 Nov I got a sms to confirm that delivery will take place on 30 Nov. 30 Nov pass by and then they said my parcel went to the JHB branch. So I would get that on 1 Dec. Still on Friday there is no delivery. Today is 4 December and we are heading towards the end of another day. I made numerous calls and everytime they just said that theywill contact the driver and get back to me. I am now tired of this feedback because I am getting nowhere. I would appreciate if delivery can take place before 16:00 today at my work address or then redirect it for still TODAY at my home address.

I cannot understand why I am gettng a sms to confirm delivery and then it end up at the JHB office. My address clearly states Bellville which is in Cape Town.

Extremely bad service