SA
Saeid A
1 reviews | Active since Jun 2011
31 Mar 2015, 09:18
Late delivery after 25 days
I have been purchasing from [URL Removed] for more than a year , I got great services and on time delivery all the time. once I had an issue of short delivery which it was handled professionally. <br> <br> but their services getting very bad lately, I ordered on March 6th, and delivery was due on March 30th. on their website showed package was ready for delivery since two weeks ago. I did send them an Email to find out why they don't delivery and their response was, we said we delivery on March 30th and we grantee that, and we can not deliver earlier. they failed on their Grantee, and they haven't inform me on the new delivery date.<br> <br> <br>
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Replies (1)takealot.com's replyOfficial
31 Mar 2015, 09:28Hello saeidamini,
We're sorry that we didn't deliver your parcel yesterday as promised & will get our complaints team to investigate why this didn't happen. Not getting your product on the expected delivery date is bad enough & we realise that not keeping you informed about the whereabouts of your parcel only worsened the matter. We usually communicate any known delays to customers as soon as we become aware of it & will get our team to also see if an attempt was made to inform you about this.
Please allow our team to quickly look into the matter after which they'll be in touch to resolve the situation soonest.
Regards,
takealot.com
We're sorry that we didn't deliver your parcel yesterday as promised & will get our complaints team to investigate why this didn't happen. Not getting your product on the expected delivery date is bad enough & we realise that not keeping you informed about the whereabouts of your parcel only worsened the matter. We usually communicate any known delays to customers as soon as we become aware of it & will get our team to also see if an attempt was made to inform you about this.
Please allow our team to quickly look into the matter after which they'll be in touch to resolve the situation soonest.
Regards,
takealot.com
takealot.com's reply31 Mar 2015, 09:28
Official
Hello saeidamini,
We're sorry that we didn't deliver your parcel yesterday as promised & will get our complaints team to investigate why this didn't happen. Not getting your product on the expected delivery date is bad enough & we realise that not keeping you informed about the whereabouts of your parcel only worsened the matter. We usually communicate any known delays to customers as soon as we become aware of it & will get our team to also see if an attempt was made to inform you about this.
Please allow our team to quickly look into the matter after which they'll be in touch to resolve the situation soonest.
Regards,
takealot.com
We're sorry that we didn't deliver your parcel yesterday as promised & will get our complaints team to investigate why this didn't happen. Not getting your product on the expected delivery date is bad enough & we realise that not keeping you informed about the whereabouts of your parcel only worsened the matter. We usually communicate any known delays to customers as soon as we become aware of it & will get our team to also see if an attempt was made to inform you about this.
Please allow our team to quickly look into the matter after which they'll be in touch to resolve the situation soonest.
Regards,
takealot.com
