NE
Natalie E
1 reviews | Active since Jun 2014
09 Dec 2015, 11:51
Late Delivery
On the 30th of November i placed and paid for an order (#***). <br> <br> Up until today (8th Dec.) i've received 1 item (this item was out of stock) out of 8. <br> <br> 7th of Dec. i sent a mail & logged a call (#***) with your customer care and spoke to Ashley Classen who advised that there was no stock of the Bayer Buggy. I in turn asked if the rest of the order can be released for delivery which was done. <br> <br> On the 8th of Dec. i received a mail from Stacey de Wet advising me - \We can confirm that our courier team UTI has scheduled your delivery for today the 8th December before 5pm."<br> <br> No parcel was received on the 8th December?<br> <br> Today"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
09 Dec 2015, 13:16Hello Natalie0205,
We apologise for the conflicting information that you've received with regards to your order's delivery date and the availability of the items you purchased. We've assigned this matter to our complaints team who'll liaise with the relevant departments to get clarity on the status of this order and its delivery.
Our team has not been able to reach you by phone and have sent you an e-mail to confirm that they are investigating this matter. They'll revert back to you with an update and will assist in resolving this matter as best and quickly as possible.
Sincerely,
takealot.com
We apologise for the conflicting information that you've received with regards to your order's delivery date and the availability of the items you purchased. We've assigned this matter to our complaints team who'll liaise with the relevant departments to get clarity on the status of this order and its delivery.
Our team has not been able to reach you by phone and have sent you an e-mail to confirm that they are investigating this matter. They'll revert back to you with an update and will assist in resolving this matter as best and quickly as possible.
Sincerely,
takealot.com
takealot.com's reply09 Dec 2015, 13:16
Official
Hello Natalie0205,
We apologise for the conflicting information that you've received with regards to your order's delivery date and the availability of the items you purchased. We've assigned this matter to our complaints team who'll liaise with the relevant departments to get clarity on the status of this order and its delivery.
Our team has not been able to reach you by phone and have sent you an e-mail to confirm that they are investigating this matter. They'll revert back to you with an update and will assist in resolving this matter as best and quickly as possible.
Sincerely,
takealot.com
We apologise for the conflicting information that you've received with regards to your order's delivery date and the availability of the items you purchased. We've assigned this matter to our complaints team who'll liaise with the relevant departments to get clarity on the status of this order and its delivery.
Our team has not been able to reach you by phone and have sent you an e-mail to confirm that they are investigating this matter. They'll revert back to you with an update and will assist in resolving this matter as best and quickly as possible.
Sincerely,
takealot.com