1 reviews | Active since Jan 2012
late delivery
preordered an item on the 5th of november. it was scheduled for delivery on the 1st of december.<br> today is the 3rd and i still dont have the item. the call center cant tell me when i will get the item.<br> <br> the whole reason why i preordered the item a month ago was to secure delivery of the item on the 1st of decemeber - thats the whole idea of preordering anything. <br> <br> now i am being told i cant cancel my order seeing that the item was already shipped - the item has been 'shipped' since tuesday morning. <br> <br> i am extremely disappointed in takealot - and what really frustrates (die tjerrie op die koek) is that the call center agents cant give me any answers. <br> <br> last time i am preordering anything from takealot.<br>
We know the reason for pre-ordering is to secure your delivery for the release date and that saying sorry won't make up for the disappointment caused by failing to do so. Your parcel was despatched to the wrong delivery hub, which has led to this delay. We should have picked up on this sooner so that we could have tried to make alternative arrangements to try and get your game delivered to you ASAP. We have since rescheduled your order and will ensure that this is delivered to you tomorrow. Our complaints team will be in touch with you to confirm the relevant details.
Sincerely,
takealot.com
We know the reason for pre-ordering is to secure your delivery for the release date and that saying sorry won't make up for the disappointment caused by failing to do so. Your parcel was despatched to the wrong delivery hub, which has led to this delay. We should have picked up on this sooner so that we could have tried to make alternative arrangements to try and get your game delivered to you ASAP. We have since rescheduled your order and will ensure that this is delivered to you tomorrow. Our complaints team will be in touch with you to confirm the relevant details.
Sincerely,
takealot.com