TB
Thomas B
1 reviews | Active since Nov 2015
06 Nov 2015, 17:19
Late Delivery
I ordered an item on 05 November 2015 and took the express delivery for the next day.<br> On 06 November I received an sms and mail informing me that the package will be delivered before 3pm on 06 November 2015.<br> At 3:30pm I phoned and was advised that the delivery man was here and I was not available. This was I blatant lie as I was at the delivery address all day and no phone calls was made to to inform me that they were here. <br> A new delivery time was then organised for BEFORE 5pm. This was logged at 5:18pm with no package delivered yet. <br> Take note that the delivery address was previously used on multiple occasions.
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takealot.com's replyOfficial
06 Nov 2015, 18:16Hello Denisdb,
We're sorry to hear about the delivery troubles with this order, it's certainly not a great way to kick off the weekend. Thank you for taking our complaints team's call earlier and allowing us the opportunity to reschedule the delivery. As discussed we'll also refund your express delivery fee and liaise with the relevant courier branch to find out what attempts were made to reach you when delivery was first attempted.
Once again we're sorry for the unpleasant experience and we'll make sure delivery is completed as discussed.
Kind Regards,
takealot.com
We're sorry to hear about the delivery troubles with this order, it's certainly not a great way to kick off the weekend. Thank you for taking our complaints team's call earlier and allowing us the opportunity to reschedule the delivery. As discussed we'll also refund your express delivery fee and liaise with the relevant courier branch to find out what attempts were made to reach you when delivery was first attempted.
Once again we're sorry for the unpleasant experience and we'll make sure delivery is completed as discussed.
Kind Regards,
takealot.com
takealot.com's reply06 Nov 2015, 18:16
Official
Hello Denisdb,
We're sorry to hear about the delivery troubles with this order, it's certainly not a great way to kick off the weekend. Thank you for taking our complaints team's call earlier and allowing us the opportunity to reschedule the delivery. As discussed we'll also refund your express delivery fee and liaise with the relevant courier branch to find out what attempts were made to reach you when delivery was first attempted.
Once again we're sorry for the unpleasant experience and we'll make sure delivery is completed as discussed.
Kind Regards,
takealot.com
We're sorry to hear about the delivery troubles with this order, it's certainly not a great way to kick off the weekend. Thank you for taking our complaints team's call earlier and allowing us the opportunity to reschedule the delivery. As discussed we'll also refund your express delivery fee and liaise with the relevant courier branch to find out what attempts were made to reach you when delivery was first attempted.
Once again we're sorry for the unpleasant experience and we'll make sure delivery is completed as discussed.
Kind Regards,
takealot.com