PV
Paulo V
1 reviews | Active since May 2013
27 Oct 2015, 09:54
Late Delivery
On the 23 October 2015 I was told my delivery was going to arrive, Which it did not so i asked them to refund me. i was told that i had to receive the package in order to return it for a refund. This is unacceptable making the mistake made by Takealot the clients problem. As of yet i have not received my package and it is the 27 October 2015
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takealot.com's replyOfficial
27 Oct 2015, 10:02Hello Gizmoroo,
We're sorry for missing delivery as promised on the 23rd and that your parcel still hasn't been delivered. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to look into this so that we can correct this matter as soon as possible.
We've instructed our complaints team to liaise with the relevant courier to see what the hold-up is. They'll be in touch with you as soon as they've gathered the necessary information to confirm how you'd like to proceed with this order.
Once again we apologise for the frustration caused and we'll do our best to get this resolved ASAP.
Kind Regards,
takealot.com
We're sorry for missing delivery as promised on the 23rd and that your parcel still hasn't been delivered. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to look into this so that we can correct this matter as soon as possible.
We've instructed our complaints team to liaise with the relevant courier to see what the hold-up is. They'll be in touch with you as soon as they've gathered the necessary information to confirm how you'd like to proceed with this order.
Once again we apologise for the frustration caused and we'll do our best to get this resolved ASAP.
Kind Regards,
takealot.com
takealot.com's reply27 Oct 2015, 10:02
Official
Hello Gizmoroo,
We're sorry for missing delivery as promised on the 23rd and that your parcel still hasn't been delivered. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to look into this so that we can correct this matter as soon as possible.
We've instructed our complaints team to liaise with the relevant courier to see what the hold-up is. They'll be in touch with you as soon as they've gathered the necessary information to confirm how you'd like to proceed with this order.
Once again we apologise for the frustration caused and we'll do our best to get this resolved ASAP.
Kind Regards,
takealot.com
We're sorry for missing delivery as promised on the 23rd and that your parcel still hasn't been delivered. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to look into this so that we can correct this matter as soon as possible.
We've instructed our complaints team to liaise with the relevant courier to see what the hold-up is. They'll be in touch with you as soon as they've gathered the necessary information to confirm how you'd like to proceed with this order.
Once again we apologise for the frustration caused and we'll do our best to get this resolved ASAP.
Kind Regards,
takealot.com