1 reviews | Active since Sept 2015
Late Delivery
I am extremely disappointed at the appalling service from [URL Removed] I ordered a textbook on the 6 August 2015 and it was set for delivery a month later on the 7 September 2015 which was already unbelievable. I was desperate considering no bookstores had the textbook in stock and decided to go ahead with the order. The order was not delivered on the 7 September, and TAKEALOT did not communicate the delay. I then had to phone in 3 times before finding out that the order is in fact delayed for another month. This is after 3 call center agents told me three different stories. This delay has terribly inconvenienced my life, I am a UNISA student and without a textbook I cannot complete assignments. Since TAKEALOT has taken over from Kalahari, nothing but disappointment has followed. I will never make online purchases from TAKEALOT again.
We understand your frustration with this situation and sincerely apologise for the inconvenience caused by this unexpected delay. The book you ordered is an international import and our supplier usually requires 15 to 20 working days to ship the stock to our DC. We're sorry that you were only informed about our supplier's delay after the expected delivery date and we'll instruct our complaints team to look into the manner in which this matter was handled with the responsible parties.
We'd really like to make this up to you and promise we'll look into all our options to see if we're able to assist in getting this book to you sooner. Please allow our complaints team some time to look into this with our buyer in the morning, after which they'll be in touch with feedback.
Sincerely,
takealot.com
We understand your frustration with this situation and sincerely apologise for the inconvenience caused by this unexpected delay. The book you ordered is an international import and our supplier usually requires 15 to 20 working days to ship the stock to our DC. We're sorry that you were only informed about our supplier's delay after the expected delivery date and we'll instruct our complaints team to look into the manner in which this matter was handled with the responsible parties.
We'd really like to make this up to you and promise we'll look into all our options to see if we're able to assist in getting this book to you sooner. Please allow our complaints team some time to look into this with our buyer in the morning, after which they'll be in touch with feedback.
Sincerely,
takealot.com