LM
Lorato M

1 reviews | Active since Nov 2012

17 Apr 2015, 22:20

Late Delivery

I placed an order on Tuesday and on wednesday morning I sent arequest to update my contact details as I realised that the contact number online was incorrect. I recieved e mail feedback a few hours later confirming that my details had been updated. I waited for a calll from the courier for three days , until I decided to call and enquire and to my surprise was told that the courier has been trying to contact me on my old number. I eventually recieved a call from the driver informing me that he was five minutes away. But when I got to the gate I waited and waited until I callec him, and he rudely told me that he was there and decided to leave because I was not, on top of that he told me that he is busy with something else and will get back to me when he is done. I could not take the risk of waiting another three days and asked to meet him whereever he is. I found his attitude distsateful because he was just half a minute from where I was. I have always been happy with Takealot and the courier companies but this time I was just dissapointed especially since the perfume was meant as a Birthday present for my brother.

0
Replies (1)
takealot.com
takealot.com's reply18 Apr 2015, 08:39
Official
Hello Payingclient13,

We're sorry for not ensuring your details were updated as requested as this could've prevented this entire bad experience from happening. We'll address this with the agents involved and emphasise the importance of paying closer attention to even the smallest of details, as it's often these that can make or break a great experience. We're sorry for the bad attitude you then got from the driver, as this could only have added fuel to the fire.

Our courier management team is already looking into this & will make sure both the contact details & driver attitude issues are addressed accordingly. But first we'll make the necessary arrangements to get your parcel delivered to you as quickly as possible. Please keep an eye out for a call from our guys to confirm the details.

Sincerely,
takealot.com