SN
Scott N

1 reviews | Active since Jul 2011

04 Apr 2015, 11:12

Late Delivery

I was suppose to receive my game Xenoblade on Thursday which I preordered, but apparently it will only come on Tuesday was planning to play it on this long weekend. It is not the first time this has happened and starting to regret buying games which release on Thursday/Friday as you never send it a day or two before the release date.<br> <br> Had the same problem with my New 3ds xl which took forever to arrive in February and almost gave up on it. I would like the parcel today or Sunday from Fedex.<br> <br> Order Number: ***<br> 2015-04-02 20:47:57 Courier Receiving Out Parcel sent from JOHANNESBURG to DURBAN<br> 2015-04-02 19:18:32 Courier Receiving In Parcel Received at JOHANNESBURG<br> 2015-04-02 13:01:36 On Milkrun <br> 2015-04-02 08:24:21 Awaiting Milkrun <br> <br> Also why is the tracking outdated it should have been ready for delivery but still on it's way to Durban?

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Replies (1)
takealot.com
takealot.com's reply04 Apr 2015, 17:10
Official
Hello merenwen,

We know all about the excitement of waiting for the arrival of a pre-ordered game & we're sorry that we didn't deliver to you as promised. We'll get our customer service team to investigate the matter with the necessary parties involved & will do everything we can to get the game to you as soon as possible.

Our team is in at 8am tomorrow again & we'll instruct them to look into this & the tracking details first thing.

Sincerely,
takealot.com