YM
Yacoob M
1 reviews | Active since Mar 2009
21 Oct 2015, 08:30
Late deliveries. Collect from warehouse
BAD DELIVERY TIMES. received two sms stating items will be delivered before 17:00.. BUT Delivery company doesn't deliver to specified address ,,,, but on the Takealot website its clearly stated ... VALID DELIVERY ADDRESS. Had to collect parcel myself from the Vanderbijlpark depot which is 65 kilometres back and forth from home. Left home at 20:30 returned at 21:45. Its a mission to find the building from which Mr D operates from!<br> Thought online shopping is supposed to be convenient and quick.<br> Voucher that was emailed to me on 16/10/2015 refused to be validated when checking out and doing the payment.<br> Voucher was only valid till 19/10/2015. Placed order on the 19th but refused to work
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takealot.com's replyOfficial
21 Oct 2015, 09:40Hello jakesy,
We're sorry to hear of the frustrating experience with your recent delivery. Shopping with us is supposed to be convenient and we're sorry that this hasn't been the case for you. Our complaints team will be in touch with you shortly to get a bit more insight into the delivery issues you experienced so that it can be addressed with the relevant branch. It sounds like you also experienced issues with a promotional coupon and we'll gladly assist with this matter as well.
We'd really like to turn this bad experience around with you and will be in touch shortly to assist. Kindly keep an eye out for our team's call.
Kind Regards,
takealot.com
We're sorry to hear of the frustrating experience with your recent delivery. Shopping with us is supposed to be convenient and we're sorry that this hasn't been the case for you. Our complaints team will be in touch with you shortly to get a bit more insight into the delivery issues you experienced so that it can be addressed with the relevant branch. It sounds like you also experienced issues with a promotional coupon and we'll gladly assist with this matter as well.
We'd really like to turn this bad experience around with you and will be in touch shortly to assist. Kindly keep an eye out for our team's call.
Kind Regards,
takealot.com
takealot.com's reply21 Oct 2015, 09:40
Official
Hello jakesy,
We're sorry to hear of the frustrating experience with your recent delivery. Shopping with us is supposed to be convenient and we're sorry that this hasn't been the case for you. Our complaints team will be in touch with you shortly to get a bit more insight into the delivery issues you experienced so that it can be addressed with the relevant branch. It sounds like you also experienced issues with a promotional coupon and we'll gladly assist with this matter as well.
We'd really like to turn this bad experience around with you and will be in touch shortly to assist. Kindly keep an eye out for our team's call.
Kind Regards,
takealot.com
We're sorry to hear of the frustrating experience with your recent delivery. Shopping with us is supposed to be convenient and we're sorry that this hasn't been the case for you. Our complaints team will be in touch with you shortly to get a bit more insight into the delivery issues you experienced so that it can be addressed with the relevant branch. It sounds like you also experienced issues with a promotional coupon and we'll gladly assist with this matter as well.
We'd really like to turn this bad experience around with you and will be in touch shortly to assist. Kindly keep an eye out for our team's call.
Kind Regards,
takealot.com