Lame excuses for incompetency

This entire process has honestly been such a freaking circus.

To start with, my order was continuously delayed. The reason? Insufficient delivery details - this is an address that has been used to deliver from Takealot before.

After this happened not once, not twice BUT three times, I called only to have someone tell me that one of the items are out of stock. Fair enough, I understand that, maybe just communicate that with your client?

Package finally gets delivered, only to have an item missing - NOT THE OUT OF STOCK ITEM. Once again, on the phone with an *********** call centre that has been "investigating the matter" since Friday. No record is actually being kept as my follow up phone calls today had no record of Friday's conversation.

So my question to you is: Have you hired *********** staff or are you admin processes flawed?