Lack of service delivery TAKE-A-LOT.

I paid up front for an order at Take a lot and an additional fee to expedite the delivery which was scheduled between 08:00 and 17:00 on the 02 December 2025. At 18:00 i receive a call from the courier company, line was dropped and a second call was placed which was dropped during conversation,I put it down to a bad line. I took it upon myself to call back at my cost, apparently the driver ( Sheldon) wanted my address as he fabricated some story about not realizing the Item had to be delivered before 17:00. The address given was my business address,hence the necessity to deliver before 17:00. I have purchased items previously and they were delivered timerously. I have cancelled the order due to a lack of professionalism and dishonesty in not meeting their own commitment to service delivery.