Lack of Professionalism

COMPLAINT AGAINST: Takealot - Soweto Pick Up Point

I usually do not go onto Hellopeter and write reviews but after my experience today, I felt a very strong need to.

I often shop from superbalist and takealot and had an order to return and had to go drop it off at the Takealot's - Soweto pick up point. I was assisted by a gentleman whom I forgot to take his name but from the short convo we had, he has been employed as a cleaner and is assisting the front desk with order collections, returns etc. Kudos to him for going over and above what he is employed to do. Anyway, the gentleman needed help with my order as there was some sort of a mishap and he then requested assitance from the supervisor by the name of Sibongile. From then on, the place literally felt like I was at a public clinic as soon as she came to the front area.

Sibongile is extremely loud, rude and lacks professionalism.

It seems as though she is a person that has a very strong character but there is a certain way one needs to conduct herself when at work especially infront of clients.

Even when she went to the back to collect orders, she would make a noise as thou she was in a shabeen. She also kept shouting at the poor guy that was assisting me, I felt sorry for him as one could see that he was quite shaken and this treatment was just from a genuine request for assistance.

Thete was a point where I was even tempted to take a video when Sibongile was assisting a client who had a difficult time scanning the QR code, she rudely snatched the phone from the clients hands and made a remark. I was utterly disgusted.

I know takealot prides itself in customer satisfaction but the experience I had today is one which any company will not be proud of.

Please look into Sibongile's behaviour, some soft skill training is a need in this regard because Wow, that straatmate attitude I experienced today from a takealot employee is one which is completely unacceptable.