Lack of Customer Service & Delivery

Good morning

I would like to express my sheer disappointment in the delivery service, I placed an order yesterday and paid for the express same day delivery, after receiving and sms that my parcel will be delivered before 17:00, I waited till 17:45 at work and there was still no parcel but it was marked "apparently already signed by me", coming to your dispatch in Fontainebleau, the reception phoned your Delivery guy (Roger) that had my parcel, he dropped it off at the security at my work, which meant I then had to go all the way back, got my parcel at 18:20 and then only I had to go home which is in Little Falls.

In all the years that I have ordered from Takealot, I have never had this problem before, either your delivery guy does not know his routes or he was doing something else other than attending to his job.

I expect the R120.00 same day delivery charge to be credited onto my account as a credit as Takealot did not keep to their promise of delivering before the said time, your customer service line is also not working, I phoned 3 times yesterday and reported it on the website that I was still waiting and no response or even and effort to answer their phones or respond back.

Regards Jessica Pretorius