Lack of customer service and support. Staff not trained for online queries and help center online incomplete or incorrect

I joined takealotmore and my account was debited R1 for the first month free trial. I tried to link my Mr D profile to this. According to the takealot help center I am supposed to go to my subscription DASHBOARD. There is no such thing on take alot. I called the help center. The fist person answering the phone had a baby screaming in the back ground and they never came to the phone despite how long I waited. The second time around I got through to Matthew who was totally clueless. He even said the apps cannot be linked. I referred him to the steps in the help center and he put the phone down on me. Why do the takealot staff not have adequate training? Why are the steps on the website incomplete and incorrect?