Lack of customer care and service

Good day , I had purchased 11 cctv cameras and a 50 meter cable from takealot with an order number ***5. I was informed that my parcewas ready for collection and I waited a day before actually collecting it on the 8 December. That day I was ver busy painting my house and did not check the packae immediately. Only later that night I checked and counted one camera short. After a long struggle I actually came true to the takealot call center. I spoke to a lady and informed her of my problem and she told me that she will email me instructions of how to deal with this, and after two days still no mail, so I decided to call them again. Once again I explained my problem to a call center agent and gave her the order number for this transaction. She assured me that they will sort it out and then have the one camera that came short on my order shipped and delivered to me. And till today still nothing, not even an call nor email. Is there nothing else I can do, this cameras cost me over R3400 and was so hoping to buy more from them in the future. But I really don't know any more.