KD
Kee-Leen Devoti

1 reviews | Active since Jan 2015

17 Aug 2016, 11:13

LACK OF COMMUNICATION ON THE DELIVERY TEAM

<p>AS I AM A REGULAR CUSTOMER AT TAKEALOT - PURCHASE ATLEAST R500 GOODIES MONTHLY - REQUESTED FOR A REUTRN COLLECTIO (NAPPIES STILL SEALED ) WANT TO EXCHANGE FOR BIGGER SIZE. WAS PROMISED COLLECTION ON FRIDAY BEFORE 17H00 BY SKYNET COURIERS - NO COLLECTION - NO PHONE CALLS TO CONFIRM ANOTHER DATE OR TIME. SAME STORY MONDAY NO COLLECTION. I HAD CANCELLED ALL MY WORK APPOINTMENT BOTH DAYS DUE TO NO TIME CONFIRMED FOR COLLECTION - I THAN CALLED THE CALL CENTRE YESTERDAY AND THEY CONFIRMED THEY COULDNT GET ALOT OF ME AND HAD NO PROOF TO SHOW THAT THEY TRIED. TIL NOW NO ONE AT TAKEALOT HAS MADE CONTACT TO MAKE ALTERNATIVE ARRANGEMENTS FOR COLLECTION. MYSELF, MY FRIENDS AND FAMILY ARE REGULAR CUSTOMERS AND ILL MAKE SURE THAT COMES TO AN END WITH THE LACK OF SERVICE FROM TAKEALOT AND THEIR "STAFF"</p>

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Replies (1)
takealot.com
takealot.com's reply17 Aug 2016, 15:24
Official

Hello keeleens,

We are so sorry for the unpleasant experience with your latest order.

We appreciate the time taken to bring this to our attention and for the opportunity to address your concerns.

Thank you for accepting Sheena's call earlier, we are attending to the matter and will keep you posted.

Regards

Takealot.com