Lack of communication and incorrect site info

Am really disappointed with Takealot's service. I purchased a book on June 10th (Order ***) and have still not received it. The site only says 'ordered from supplier' and has been saying that since day 1. I called the call centre yesterday and spoke to Lizaan who said it seems there is no stock in either JHB or CPT warehouses. If that was the case then WHY was the site not updated? in fact, even right now the item still says it will be delivered in 5-7 working days. She said she would investigate what's happening and call me back soon. I never recived a call back, so I called the call centre again today and was told she's busy, so I left a message for her with another consultant. That was many hours ago. Still no call back. I have no idea when or if my delivery will be coming and Takealot's customer service isn't 'switched on' enough to notify users of problems with their order. Awesome service, and great job mainitaining and updating your site with correct info.