Lack of communication and appalling customer service.

<p>I returned 3 american tourist bags last week tuesday ( 22/11/16) was told my replacement would come on friday (26/11/16) last week. I asked before I sent the bags out because i needed the bags due to the fact I was flying out the following week. Phoned on Monday after waiting forever for someone to pick up the phone. Got told my order has to be sent to the the suppliers and it could take up to 21 days before a return was issued.</p> <p>I asked for them to return my bags instead to me. Have spent the last 4 days on the phone being told we have escalated the order to returned. Phoned this morning got told it was sent out on delivery to me, phoned in the afternoon to ask what was happening got told its at the suppliers warehouse its only going to get picked up tomorrow I need the bags tomorrow as i am leaving. The consultants cut me off twice, spoke to the manager called Luke at 3.30 told me he would phone before 4pm with a update it is know 10.30pm and haven't recieved any communication at all.</p> <p>The facebook messenger just copies and pastes the same message. Which part of its a emergency and I need it back before friday do you not understand.</p> <p>To make matter worst waiting for a shipment since Monday but my sister ordered and got it deliverd the next day , we live in the same house.</p> <p> </p> <p>This is pathetic service what part of a emergency do you not understand. You better account for this ***** up and the lies I have heard from you guys over the last 4 days. </p> <p>My bags better be here tomorrow I am done with your lies and nonsense.</p>