Lack of communication

I give them 5 ⭐ for delivery of items and products they sell but 1 ⭐ when it comes to returns. Want to return mifi router but not until I have a new router as I need a router at all times. Emailed them advising of same & they advised they dont have stock of same router but they credit me once they receive the device. Informed them that I need another router. I requested them to cancel the return until I find a suitable replacement device but they did not respond to email & sent their courier to collect the router. Advised the courier guy of same & they left. I managed to find another suitable router via takealot & ordered same & emailed them to advice that they must collect current device when I receive new device & sent them order number. Even sent them a message via Instagram but still no response. But yet again receive an SMS stating the courier guys will come to collect the device. Again emailed to advice that collection of faulty device should be done on the same day as new device will be delivered.

Takealot needs to have a contact number where proper interaction can be done & they need to respond to emails sent to them & respond to messages sent to them on Instagram & all social media they use for advertising.

I hope that they can put something in place to ensure every email & message sent via social media is attended to.