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Andrew S
1 reviews | Active since Jan 2021
07 Jan 2021, 20:34
Lack of communication!
When it comes to ordering, paying and receiving your products from Takealot, they are brilliant and extremely efficient. It is most appreciated but sadly when something needs to returned or questioned due to being sent the wrong item that was paid for, they are absolutely impossible to get hold of. They have no call centers or phone numbers to call snd to find an email to message them is a nightmare! Very disappointing and frustrating!! This needs to be addressed and rectified by Takealot.
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Andrew S's updateReviewer Update
09 Jan 2021, 15:20I have on several occasions ordered an item(s) from takealot, only to be given something that is not even close to what we ordered!! They sell you something which you see on their website and it arrives as something else. We have ordered several collectibles and were sent the wrong ones and special valuable aspects were removed from the boxes making the product less valuable! They ask you for either a refund or credit, so we say refund and they ignore it snd give us credit instead! Just so they can still make money off us!! I’m fed up with takealot. As we spend a lot of money with them. Most companies reward their loyal customers, NOT takealot!!
AS
Andrew S's update09 Jan 2021, 15:20
Reviewer Update
I have on several occasions ordered an item(s) from takealot, only to be given something that is not even close to what we ordered!! They sell you something which you see on their website and it arrives as something else. We have ordered several collectibles and were sent the wrong ones and special valuable aspects were removed from the boxes making the product less valuable! They ask you for either a refund or credit, so we say refund and they ignore it snd give us credit instead! Just so they can still make money off us!! I’m fed up with takealot. As we spend a lot of money with them. Most companies reward their loyal customers, NOT takealot!!