Lack of backup service from Takealot.com

On 30 May I received a Hisense Fridge/Freezer as ordered. After unpacking the unit I discovered that the Water Dispensing actuator was broken and so was the Bottle Rack inside the fridge. I contacted Takealot and was informed that they would collect the unit for repair. This was done a few days later. A week later the same unit was returned to me, unrepaired with the broken parts included. Also included were a few dents on the one side which weren't there original. After a few calls and mails, I was informed that I must deal directly with Hisense as it is a manufacturers warranty. I am very disapointed with the lack of backup service from Takealot.com after spending R13 000.00 with them