Lack of Assistance with Defective Telefunken 50-Inch Smart TV (Order #***)

Dear Takealot Customer Service,

I am extremely dissatisfied with the manner in which my complaint regarding a Telefunken 50-inch Smart TV has been handled. I purchased the unit from Takealot on 2 July 2025 for R3,999.00 (Order #***). On 12 August 2025, I lodged a complaint because the TV’s screen no longer displays properly.

Instead of assisting me, I was told that since your one-month return policy had expired, I should take the matter up directly with Telefunken. This response is unacceptable and falls short of your obligations under the Consumer Protection Act (CPA), which clearly provides consumers with the right to a repair, replacement, or refund for defective goods within six months of purchase.

As the seller, Takealot is legally responsible for ensuring that the product I purchased is of acceptable quality and fit for purpose. Passing the responsibility solely to the manufacturer is not in line with the CPA.

I therefore demand that Takealot:

Arrange for the inspection and collection of the defective TV.

Provide me with a replacement unit or a full refund.

Respond to this complaint within 7 working days to avoid escalation of this matter to the Consumer Goods and Services Ombud (CGSO).

I expect prompt action on this matter.