1 reviews | Active since Mar 2013
Lack of assistance
Good day,<br> <br> I made a purchase from Takealot today (Order ***) and noticed thereafter that some the items are only available for shipment after 10 working days due to stock being with the supplier and not Takealot itself. This is problematic because I need the items quite urgently by this Friday, and hence would even be willing to pay extra for expedited shipping.<br> <br> I then phoned through to the delivery team to follow this up and was blankly turned down. I pleaded with the lady to put in a special request or even to try and follow up and see if it was possible for me to get the items in time, but she was adamant that she cannot assist me in any way further.<br> <br> I do understand that Takealot relies on their suppliers for items and that logistics do take time. However, when a loyal customer asks a favor out of the ordinary, the very least that could be offered would be to follow up the matter and check whether complying to the request is possible or not.<br> <br> That aside, I am quite sure that it is possible for Takealot to get me my items in the next 4 days. I will really appreciate it if this could be arranged. <br> <br> Thanks
We're sorry to hear about your disappointment and that this matter wasn't dealt with as you had hoped. We don't keep stock of all items listed on our site at our warehouses and need to order these directly from the supplier. This could take a few days depending on the specific supplier's policies and procedures and it's unfortunately not something we manage. We could have offered to check on the status of the stock with our buyer and supplier to see if there's a possibility that it could arrive sooner than the promised delivery date and we'll gladly get our complaints team to do so.
Please note that we can't guarantee an earlier delivery will be possible, but the least we can do is check for you. Our team will need a bit of time to liaise with the relevant departments and will be in touch with an update soonest.
Sincerely,
takealot.com
We're sorry to hear about your disappointment and that this matter wasn't dealt with as you had hoped. We don't keep stock of all items listed on our site at our warehouses and need to order these directly from the supplier. This could take a few days depending on the specific supplier's policies and procedures and it's unfortunately not something we manage. We could have offered to check on the status of the stock with our buyer and supplier to see if there's a possibility that it could arrive sooner than the promised delivery date and we'll gladly get our complaints team to do so.
Please note that we can't guarantee an earlier delivery will be possible, but the least we can do is check for you. Our team will need a bit of time to liaise with the relevant departments and will be in touch with an update soonest.
Sincerely,
takealot.com