Lack of after sales service

I purchased a Defy Double Door Fridge Freezer, delivered to Centurion, which within 24 hours I asked for a return due to a noisy compressor. This was on 20 January 2025.

It has been a month and with at least 8 requests to collect I am still waiting; despite notification they will collect the faulty fridge.

As a loyal customer over many a year - I have lost all faith in big appliance supply