Lack of accountability from Takealot for poorly manufactured items

I purchases a hand bag in March 2026. I was not long and the side loops where the shoulder strap attach to started pulling apart. The metal clips also kept bending open. I returned the bag after two months for a refund. Takealot rejected my return for a refund saying I damaged the product while it was clearly poor workmanship and a bad quality bag. I requested a managers contact details or that a manager phones me on 6 May 2026 on the email correspondence. No response received. I followed up on 7 May 2026 and up until today. I have not had many handbags in my life because they last me a very long time because I look after my stuff. Saying I damaged the handbag is an insult and a lack of responsibility from Takealot for selling a poorly manufactured item. They also advertise a 6 month warranty on their website. I need a manager to call me asap to get this resolved as the customer service agent I was dealing with is clearly not doing their job.