KIM REID, PLEASE HELP! UNAUTHORISED TRANSACTION BY TAKEALOT!

I recently purchased an appliance item from Takealot online (8 April 2022) to the value of R14 233. Once I proceeded to the online checkout and used Takealot's online payment portal, I received a notification from Takealot that the payment had failed. I then received a notification from the bank that the payment was successful. As I always ONLY trust notifications from my bank when it comes to transactions, I then assumed that the payment would reflect on Takealot's system at a later stage and that Takealot would notify me once updated. I had no intention of resubmitting the payment. However, shortly after I received the notification from the bank stating that the transaction was successful, I then received a follow-up notification from the bank stating that the transaction was reversed (REVERSAL). I then went into my banking app to verify whether the amount went off or if it was still in my account. My online banking app showed that the transaction was in fact reversed and that the amount was transferred back into my account. Trusting my banking notification and Takealot's feedback, it was clear to me that the transaction was unsuccessful. Using the Takealot online app, I then resubmitted the payment order (as the money was still in my account) which went through successfully the second time. As mentioned, this happened on 8 April 2022 (17h42). Thinking nothing of it, as my account remained normal for 5 days, I had no reason to suspect any suspicious activity on my account. On the morning of 13 April 2022 (at 2h18), I received a notification from the bank saying that an amount of R14 223.00 was deducted from my account again. This is the exact amount for the appliance purchase. Takealot has now debited a total amount of R28 446.00 from my account for an order that cost R14 223.00. My account is now in arrears and it is reflecting badly on my credit profile due to an error that I believe came from Takealot. Today is the 21st of April 2022 and Takealot has not lifted a finger to help me. The bank has now handed me over to their legal department due to my account being in arrears due to Takealot's negligence. I asked Takealot to confirm to me in writing that they did not receive any additional payments from me after 8 April 2022. They did not respond to my request. A task that would have taken them less than 2 hours. I seriously doubt that this kind of service is what Kim Reid had in mind. This is the worst shopping experience I have ever had, and I am still in this nightmare!!!