IS
Ian S
1 reviews | Active since Aug 2011
12 Feb 2021, 13:57
KIM REED NEEDS TO TEACH HIS STAFF HOW TO SPEAK TO HIS CUSTOMERS
After been insulted by the staff, then treated as if I am a ***** and it does not matter how many times you ask to speak to a senior manager, you get ignored and as for so called promises its all lip service When it come to customer service / service excellence you are at the bottom of the pile
KIM REED GET YOUR ACT TOGETHER STOP IGNORING YOUR CUSTOMERS, STOP HIDING BEHIND YOUR SO CALLED "CUSTOMER SERVICE" GROW A PAIR AND TALK TO YOU DISGRUNTLED CUSTOMERS IF YOU CAN'T BE BOTHERED AT LEAST GIVE ME YOUR DIRECT CONTACT DETAILS SO MY LAWYER CAN CONTACT YOU
Helpful (0)
Replies (1)0
Replies (1)IS
Ian S's updateReviewer Update
15 Feb 2021, 12:58 To Kim Reed
You really need to teach you management some manners
I received a phone call from one of your so called managers on Friday evening at 6.50pm, with an attitude of as if she is doing me a favour by calling me in the middle of the families evening meal.
With no by your leave, or is it convenient to talk, and then promptly proceeds to start talking showing no manners, etiquette, or decorum and to add insult this is being done with a small child screaming and crying in the background, when eventually I managed to get a word in edgeways I TOLD the lady in question that I was in the middle of our Friday evening meal, I was told that she would call back on Saturday morning, I add TOLD not asked.
So I rightfully suggest Mr Kim Reed, that you come back off "leave" or stop working from home where you do have a "land line" or "cell phone" or get a PA because these are some of the lies your staff are quite happy to tell YOUR customers
I also have to ask why do you bother to tell/SMS people that your request has been upgraded and we will contact you shortly
IT MUST BE NICE TO BE IN A BUSINESS WHERE YOU CAN TREAT YOUR CUSTOMERS WITH DISDANE
You really need to teach you management some manners
I received a phone call from one of your so called managers on Friday evening at 6.50pm, with an attitude of as if she is doing me a favour by calling me in the middle of the families evening meal.
With no by your leave, or is it convenient to talk, and then promptly proceeds to start talking showing no manners, etiquette, or decorum and to add insult this is being done with a small child screaming and crying in the background, when eventually I managed to get a word in edgeways I TOLD the lady in question that I was in the middle of our Friday evening meal, I was told that she would call back on Saturday morning, I add TOLD not asked.
So I rightfully suggest Mr Kim Reed, that you come back off "leave" or stop working from home where you do have a "land line" or "cell phone" or get a PA because these are some of the lies your staff are quite happy to tell YOUR customers
I also have to ask why do you bother to tell/SMS people that your request has been upgraded and we will contact you shortly
IT MUST BE NICE TO BE IN A BUSINESS WHERE YOU CAN TREAT YOUR CUSTOMERS WITH DISDANE
IS
Ian S's update15 Feb 2021, 12:58
Reviewer Update
To Kim Reed
You really need to teach you management some manners
I received a phone call from one of your so called managers on Friday evening at 6.50pm, with an attitude of as if she is doing me a favour by calling me in the middle of the families evening meal.
With no by your leave, or is it convenient to talk, and then promptly proceeds to start talking showing no manners, etiquette, or decorum and to add insult this is being done with a small child screaming and crying in the background, when eventually I managed to get a word in edgeways I TOLD the lady in question that I was in the middle of our Friday evening meal, I was told that she would call back on Saturday morning, I add TOLD not asked.
So I rightfully suggest Mr Kim Reed, that you come back off "leave" or stop working from home where you do have a "land line" or "cell phone" or get a PA because these are some of the lies your staff are quite happy to tell YOUR customers
I also have to ask why do you bother to tell/SMS people that your request has been upgraded and we will contact you shortly
IT MUST BE NICE TO BE IN A BUSINESS WHERE YOU CAN TREAT YOUR CUSTOMERS WITH DISDANE
You really need to teach you management some manners
I received a phone call from one of your so called managers on Friday evening at 6.50pm, with an attitude of as if she is doing me a favour by calling me in the middle of the families evening meal.
With no by your leave, or is it convenient to talk, and then promptly proceeds to start talking showing no manners, etiquette, or decorum and to add insult this is being done with a small child screaming and crying in the background, when eventually I managed to get a word in edgeways I TOLD the lady in question that I was in the middle of our Friday evening meal, I was told that she would call back on Saturday morning, I add TOLD not asked.
So I rightfully suggest Mr Kim Reed, that you come back off "leave" or stop working from home where you do have a "land line" or "cell phone" or get a PA because these are some of the lies your staff are quite happy to tell YOUR customers
I also have to ask why do you bother to tell/SMS people that your request has been upgraded and we will contact you shortly
IT MUST BE NICE TO BE IN A BUSINESS WHERE YOU CAN TREAT YOUR CUSTOMERS WITH DISDANE