Kettle - Shocking Service

Bought a kettle with 2 year guarantee. After5.5 months the thing started boiling on its own even though the switch was in the off position. Then stopped working altogether. I delivered it back to the delivery point after completing their online return & asked for a replacement. 2 days later I received an email to say they can't replace as they don't hVe stock either credit to my account or they can send for repair which will take 10-21 days. I drove to collect item as I would take it for repair myself as it can be done while I wait. Only to be told they don't have my kettle it could be at their warehouse, I must phone customer services. I duly phone to be told she will have to escalate it and I would have an answer later that day.(Wednesday). On getting home I checked on the website only to find there are kettles available, so I was **** to. I followed up withan email to Mandisa and advised her of same. It is now Friday and still no response. Takealot you better pull up your socks. Amazon is here and you will lose customers to them with this shocking service