1 reviews | Active since Oct 2012
Keep sending me damaged products
My complaint pertains to the Krusell Boden Cover for the Sony Xperia Z3 Compact - Transparent Black.<br> <br> For a R324 phone cover you would expect a product of good quality. The first one I received snapped when trying to put on my phone. Takealot sent me a replacement which had scratches all over the back of the cover, so I immediately logged another replacement. Received the replacement today and this cover also has scratches all over the back.<br> <br> This is extremely frustrating - I have now logged a refund because I am sure that if I order another replacement you will send me yet another damaged item.<br> <br> Do you not inspect the quality of the items you receive from your suppliers? Are you not concerned about the quality of the goods your paying customers receive?
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We usually receive our stock in a sealed condition and aren't always able check items before to shipping. We're disappointing to hear about the poor quality of all the items you've received. We've instructed our complaints team to raise this issue with the relevant product buyer and our warehouse management team to investigate and address ASAP.
We sincerely apologise for the frustration and inconvenience this has caused you. Our complaints team will provide you with feedback once this matter has been investigated and corrected. They'll also follow up with our returns departments to ensure that your return and refund is processed soonest.
Sincerely,
takealot.com
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We usually receive our stock in a sealed condition and aren't always able check items before to shipping. We're disappointing to hear about the poor quality of all the items you've received. We've instructed our complaints team to raise this issue with the relevant product buyer and our warehouse management team to investigate and address ASAP.
We sincerely apologise for the frustration and inconvenience this has caused you. Our complaints team will provide you with feedback once this matter has been investigated and corrected. They'll also follow up with our returns departments to ensure that your return and refund is processed soonest.
Sincerely,
takealot.com