Keep getting wrong items and Takelot.com just blames the 3rd party for own incompetence

Takealot sells items on behalf of 3rd parties but is of very little help when there is an issue. I bought a set of earpods and received a VERY older model and it appeared to have been used/refurbished. Customer service just blamed the 3rd party seller but it was "checked" and shipped by Takealot. I had trouble returning the unit but at the end it was. The item was not replaced with what I ordered, instead my account was credited and I had to place the order again; which I did this week and AGAIN received the wrong item today. I battled for over an hour today on the phone and at the local pick up point to return it and they failed to assist...I still have the wrong item. The pickup point is always manned by only 1 person and the queue is often out the door where we need to stand in the scorching sun or rain. Even after reporting the issue to customer service, nothing has improved. Sometimes you have to knock and knock and wait several minutes before anybody opens the door. It appears that Takealot.com has gotten too big and think very little of the customer now. Just remember, the bigger you are, the harder you fall.