RP
Rupert P

1 reviews | Active since Jun 2016

15 Jun 2016, 08:22

Just terrible.

<p>I have had trouble with takealot for some time now. Their delivery time can take years and they also occasionally send the wrong thing. I bought a tv from them which they stated would take 5-7 days to arrive at the warehouse. 9 working days later still no info on whete my package is. So I sent them an email and they rep**** by saying it should take 2-3 working days to arrive at the warhouse and then it still needs to be shipped to me. I am still waiting for info on where my package is. </p> <p>I had another incident with takealot when i pre ordered a video game and it came like 5 days after release. During that time i was exchanging emails with their staff to see where my package was and how long it would take to deliver. I spoke to three different people and they all gave me different dates. It would have been easier for me to go and look for a copy of the game and take less time and effort than dealing with these people.</p> <p> </p> <p>There was another issue with them where they sent me the wrong thing. I bought a necklace as a birthday gift for someone and when it arrive it was completely the wrong product.</p> <p>All three of the above issues happened in the last 2 months.</p> <p>Takealot may have good deals but their customer care is so sh*t. </p> <p>I will not be using them agian.</p>

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Replies (1)
takealot.com
takealot.com's reply15 Jun 2016, 09:41
Official

Hello RupertPupking,

We are terribly sorry about the unpleasant experience you have had with your orders recently.

We would have liked to contact you directly, but there are not contact numbers listed on your account.

We have sent you an email in the meantime and will communicate with you via this medium to keep you informed of the steps we are following to have your concerns settled as quickly as possible.

We are working together with the relevant departments to deal with the issues you have raised and we will reach out to you with feedback as soon as we have come to a resolution.

Regards
Takealot.com