Just send me what I ordered!

I placed an order on 26 November that was delivered on 10 December (after being notified of 2 delays despite the items showing as "in stock" on the website). The courier noted that the cat litter bag was torn, said he'd get a replacement and would be back later that day. I then received notification that I had not accepted the delivery. I then received notification that I had returned the items as I'd "changed my mind". I then received notification that the items had been assessed and I'd receive a credit for them. I DO NOT WANT A CREDIT FOR THEM, I WANT THE ITEMS AT THE PRICE THAT I ORIGINALLY PAID. I have phoned and I have emailed and I have responded to emails about my calls and all this was done without agreement from me. Takealot are usually so efficient and I order from them regularly so I am very disappointed about the shocking Customer Service I've received.