Just pray you don't need to return a damaged product

They are good at delivering goods, but just pray that you don't need to return something that they damaged to them, as that's when it all falls apart.

I've been waiting 10 days now for them to return an item to me which they won't take back, even though it was damaged when I received it! I've asked a simple task in that they get the courier to call me to arrange a suitable time to deliver the product as we both work. Courier has been to deliver it twice without pre-arranging a time and have had to take it back on both occasions. The Takealot 'non-service' agents are full of promises but no action, they say they will call back but don't & each time I email them or call them I get a different agent, who apologizes for the bad experiences and then I simply go through the mill again. They tell me they've escalated the issue to their supervisors who will call me back, but in 10 days I have not had one call from them - it feels like they don't care about their customers.

I'm going to throw a party if or when I receive a call from Takealot. Anyway there is no way in future that I will buy a high value item from Takealot.

Bring on Amazon, the business is there for the taking.