Just own up

@Takealot ... very frustrating!! Yesterday I checked as one of the packages I ordered was overdue and the date had jumped with more than 10 days! After spending significant effort locating their number (not on the contact us page - another frustration) I phoned them. The lady was helpful and admitted that the item holding up the works was supposed to have been there and the fact that on the website it says "in stock", so she was going to email me. Well this morning after not receiving an email I checked and the date had changed. The issue is on facebook they claimed that the "in stock" is incorrect and that they are indeed still waiting on the item. Just own up ... things get stuck. Don't hide or play games! I still believe this item would've been stuck for a long time if I hadn't picked it up and actually got through to a helpful agent. Wish I remembered her name, but thank you. At least you're not an idiot.